Introduction
Action Learning is a continuous process of learning and reflection using an experienced facilitator. Set members work with real problems, supported by colleagues, in order to generate solutions and make life easier for all concerned.

The process helps individuals learn with, and from, each other with the intention of getting things done. Thus, members take an active stance which helps overcome the tendency to be passive towards the pressures of life and work.

Typical Objectives:

	Dealing with difficult colleagues/managers with confidence
	Thinking more strategically about personal development/career aspirations
	Developing confidence in presenting ideas to others
	Being more in control of work/life balance

Sample Programme
Set meetings usually take place monthly for up to 6 months. The timing sometimes extends to 12 months and many have been known to continue on an informal basis ‘ad infinitum’ without our facilitator.

A set consists of six members, often from different departments/roles, and each meeting lasts approximately 3 hours.

The role of set members is to act as consultants, not experts, and ask insightful questions rather give advice.

Outline

	Welcome and introductions
	Setting your own ground rules
	Developing your skills of EI and empathy
	Exploring the role of the facilitator
	How to be a supportive and useful set member
	Managing issues of confidentiality
	Defining your problem to be shared and putting it into words
	Having a practice
	Action planning

Activities to consider:

	Facilitation Skills
	Giving and Receiving Feedback
	Mentoring
	Peer Coaching

Satisfaction
Rating
2008

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