Introduction
Some people build strong relationships, facilitate solutions from tense situations and project a positive image of themselves and their team. This can be identified as ‘Emotional Intelligence’ (EI). Managed effectively, emotions win commitment and generate positive energy. It has been proven that those with a high EI achieve better results (by up to 30%) and those without are less likely to be promoted.

Typical Objectives:

	Recognising our emotions and how they impact on our behaviour
	Using your emotional intelligence as an assertiveness tool
	Improved management and leadership through greater understanding of the cause and effect of emotions
	An understanding of the five elements of emotional intelligence self-awareness, self-regulation, motivation, empathy and adeptness in relationships
	The ability to use emotional intelligence and related skills to achieve specific goals

Sample Programme
This course is about improving yourself in life and in work through a deeper understanding of human behaviour. You will get to grips with your own emotional reactions and better understand the emotional triggers of others. Learn what is actually driving a given situation and adapt your behaviour to gain the most beneficial outcome.

Outline

	Welcome and introductions
	Understand the key concepts of emotional intelligence
	Identify and respond to your emotions
	Assess your current levels of emotional competence
	Inspire more co-operation, trust and confidence in others
	Take control of situations and get the best possible outcome
	Resolve conflict more easily
	Build relationships based on trust
	Improve decision making and achieve better results
	Action Planning

Activities to consider:

	Giving and Receiving Feedback
	Influencing Skills
	NLP in Business

Satisfaction
Rating
2008

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Return on Investment