Introduction
Assertiveness does not come naturally to all. This is because we may have learned to use passive behaviour to avoid confrontation. Or, defensive/aggressive behaviours due to lack of confidence. However, these behaviours can be unlearned and assertive behaviour used to produce results that benefit both parties.

We offer practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations. You will gain the tools and techniques to boost your confidence and build your self-esteem.

Typical Objectives:

	Improving overall effectiveness by behaving in a more positive and confident manner
	Dealing with negative behaviours and providing feedback more effectively
	Recognising and overcoming feelings of apprehension
	Learning how to say ‘No’ without associated guilt
	Confidently handling difficult situations assertively

Sample Programme
This is a practical assertiveness training course, which will leave the participants feeling more confident in their ability to handle others, and better about themselves.

Outline

	Welcome and introductions
	Defining assertive behaviour, and the difference between assertive, aggressive and passive behaviour
	Assessment of your own style – the associated strengths and weaknesses
	Recognising the cause and effect of specific behaviours
	Barriers to assertiveness – recognising and dealing with fear
	Confronting common problems, which occur in the workplace
	Saying ‘No’ and feeling OK
	Building relationships with superiors, colleagues and subordinates with confidence
	Action Planning

Activities to consider:

	Emotional Intelligence
	Influencing Skills
	NLP in Business
	TA

Satisfaction
Rating
2008

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Return on Investment