Introduction
Achievement in life often depends on how well we deal with people and situations – our personal effectiveness. Often referred to as common sense, but not always common practice. Learn how to build the bridge of rapport, increase your ‘circle of influence’ and create a positive impact every time.

Typical Objectives:

	The skills and qualities of persuasation
	Increasing confidence levels to feel more ‘in control’ of situations and deal with challenging personalities
	Understanding the different communication styles
	Increasing skills with regard to influence using the technologies of NLP (Neuro Linguistic Programming)
	Overcoming resistance and conflict - choosing from a range of behavioural options.
	Using emotional intelligence to your advantage
	Improving the impact of your communication and how to make changes to bring about better results

Sample Programme
It is possible for EVERYONE to expand their realm of influence. They just need to know how. The programme is devoted to learning these powerful techniques, whilst recognising that you always have a personal choice in terms of where and when you use them.

Outline

	Welcome and introductions
	Personal influencing – discovering effective and ethical ways in which you can influence and persuade others
	Developing flexibility - gather more ‘tools in your kit bag’
	Rapid rapport – a crucial factor of influencing, both face-to-face and over the telephone
	Remaining calm and confident - Putting yourself in control and building confidence is essential to effective influencing
	The power of questions – some questions are more effective than others
	Using words wisely - the profound effect some vocabulary has on others and ourselves.
	Action Planning

Activities to consider:

	Assertiveness
	NLP in Business
	Negotiation
	TA

Satisfaction
Rating
2008

Download our paper
Return on Investment