The Brief
Following a period of rapid growth, (over 400% in 2 years!) GRS recognised their vulnerability. Of most significance had been the expansion of their Senior Team and the introduction of new line managers throughout the business.

Immediate and effective support was crucial, especially for the newly promoted sales and customer service managers. The managers were naturally expecting their teams to be motivated by the same things that had brought them success (their own personal ‘autobiography’). They quickly became frustrated when, despite their enthusiasm and efforts, team performance began slipping away.

The Solution
As a result of training workshops, and a structured coaching programme, we were able to offer the managers more choice in how to motivate each individual in their teams. We helped them design and introduce performance reviews to turn around lacklustre results, and a reward and recognition scheme that appealed to each individual. In addition, we helped them instigate a training and development plan for existing staff and new employees.

The six month programme left the managers with increased confidence and knowledge. In fact, they were able to contribute at the strategic level, and have a far greater impact upon the business than they ever imagined.