Introduction
We introduce a framework for the core skills of managing communications in today’s business world, which emphasises building quality, long-term relationships. Visibility and clarity are important, for whatever your technical competence, it is mostly through personal contact that reputations are formed and confidence and trust developed.

Typical Objectives:

	Building communication networks to keep themselves, their managers and others informed
	Creating and maintaining excellent relationships, both on the telephone and face to face
	Choosing the correct communication tool to deliver clear and consistent messages
	Identifying the target audience to enhance the delivery of the message
	Learning to listen and giving feedback to check understanding
	Enhancing your influencing skills and powers of persuasion with customers, superiors and colleagues

Sample Programme
On this course you will learn to identify your individual style, how to adapt it to different situations and how to listen effectively to build rapport. The result: improved workplace relationships, greater personal impact and the confidence to use your skills for real performance improvement.

Outline

	Welcome and introductions
	Raising your awareness of the impact of your influence upon others
	Planning for effective communications (prevention rather than cure!)
	Subjective persuasion rather than negotiation skills
	Being able to answer questions in an appropriate way
	Keeping calm in the face of adverse reactions
	Handling different situations: One-to-one discussions; Telephone conversations; Managing meetings (of different sizes/purposes)
	Action planning

Activities to consider:

	Business Networking Skills
	Emotional Intelligence
	Influencing Skills
	Public Speaking

Satisfaction
Rating
2007

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Return on Investment