Introduction
Unless teams are highly mature, they can often benefit from a skilled facilitator to help them achieve their aims.

Facilitation is about ensuring the ‘wheels turn smoothly'. A team or meeting will normally get a result eventually, a facilitator enables them to get there faster and more easily.

Typical Objectives:

	Becoming an unbiased ‘chairperson’ to ensure all opinions are voiced and heard
	Understanding of group dynamics - confidence to handle those being over dominating in a group situation
	Exercising flexibility to achieve outcomes, as opposed to rigidly sticking to agendas
	Understanding of left and right brain thinking and how to exploit both
	Developing quick and pragmatic problem solving techniques to aid resolution

Sample Programme
A course that will give you the skills and techniques required to get the most out of individuals in all challenging group situations, not just formal meetings. This is not about chairing meetings but about stimulating group dynamics in focus groups, team development workshops or committees.

Outline

	Welcome and introductions
	Facilitated discussions of agenda items using a process, where appropriate
	Agreeing a process for reaching agreed actions (for example: a decision-making process)
	Bringing out those not contributing in a meeting - techniques to intervene to stimulate discussion
	Using skilled questioning and other techniques (e.g. Nancy Kline ‘Thinking Time’) to bring hidden issues to the surface for exploration where appropriate
	Using various methods to problem solve/brain storm solutions/resolve issues
	Action Planning

Activities to consider:

	Conflict Management
	Influencing Skills
	Quicker, Better Meetings

Satisfaction
Rating
2007

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Return on Investment