Introduction
TA was founded by Eric Berne in the 1950s and 1960s and has been evolving ever since. It is now a well-established approach offering a range of models that can be used to explain communication and relationships. These models can help identify what goes wrong in communication and how to interact for a better outcome.

Typical Objectives:

	Gaining a clear understanding of the core concepts of TA
	Using strategies to react and deal with stress more effectively
	Gaining professionalism: transactional analysis (PAC states)
	Introducing a cognitive behavioural approach to assist when times get tough
	Understanding the significance of differing perceptions
	Ensuring your communication style fits the situation

Sample Programme
The benefits of TA are an appreciation of what makes individuals 'tick' in ordinary, everyday language, and a set of 'maps' to use when finding oneself lost, or when wishing to communicate effectively to achieve a particular outcome.

TA gives you the tools to manage yourself with integrity, influence others in a positive way and create an environment where you and others can achieve your full potential.

Outline

	Welcome and introductions
	The impact of the interpersonal world
	Observing and understanding how people interact
	The inner world generating interactive behaviours
	Recognising emotion triggers and responses
	Using TA insights to transform your behaviour

Activities to consider:

	Emotional Intelligence
	Giving & Receiving Feedback
	Influencing Skills
	NLP in Business

Satisfaction
Rating
2007

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Return on Investment