Sample Programmes

It is possible for EVERYONE to expand their realm of influence. They just need to know how. Our programmes are devoted to developing those skills, whilst recognising that you always have a personal choice in terms of where and when you use them.



We offer practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations. You will gain the tools and techniques to boost your confidence and build your self-esteem.

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The most successful people in business are invariably well connected. Thus, they can access those with the resources, information or decision making power to open up future business opportunities.

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This programme is designed to help you develop the necessary skills and techniques required to produce clear, customer focused correspondence, quickly and efficiently with impact and influence.

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Everybody deals with conflict of some sort on a daily basis. Whether an awkward phone call or a complaining customer/associate. Conflict is not a bad thing. However, the way that individuals and organisations deal with it (or fail to deal with it) often is.

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Your reputation can be built or broken, according to your customers’ experience. It is the actions of your people ‘in the front line’ that count. With the appropriate communication skills you can improve your standard of customer service dramatically, and increase customer co-operation, loyalty and satisfaction.

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When dealing with a customer your tone of voice and your body language, even though unobserved, send strong signals. We break down the elements involved in influence, and give your people the key ingredients regardless of the type of caller/recipient.

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Some people build strong relationships, facilitate solutions from tense situations and project a positive image of themselves and their team. This can be identified as ‘Emotional Intelligence’ (EI). Managed effectively, emotions win commitment and generate positive energy. It has been proven that those with a high EI achieve better results (by up to 30%) and those without are less likely to be promoted.

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Facilitation is about ensuring the ‘wheels turn smoothly'. A team or meeting will get a result eventually, a facilitator enables them to get there faster and more easily. This programme will give you the skills and techniques required to get the most out of individuals in all challenging group situations, not just formal meetings.

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We will prepare you for handling your responses to the journalists when a ‘story breaks’ or your need to manage a crisis. Alternatively, how/when to create a story in order to generate the attention of the media.

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Achievement in life often depends on how well we deal with people and situations – our personal effectiveness. Often referred to as common sense, but not always common practice. Learn how to build the bridge of rapport, increase your ‘circle of influence’ and create a positive impact every time.

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A Mind Map is a visual tool for thinking, planning and note taking. Mind Maps can be used in almost any business situation, such as writing presentations, solving problems, drafting documents, brainstorming, and taking meeting minutes.

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All managers and professionals negotiate, either face-to-face or by telephone, with external organisations or internally with colleagues. We explore successful negotiating strategies so that you recognise them and understand their implications and how to apply them.

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Use heightened awareness techniques to improve your professional and personal effectiveness. Neuro Linguistic Programming is the powerful body of learning about how the human mind works. This programme is ideal for anyone who wishes to be introduced into the world of NLP and the benefits it can provide in all aspects of your life.

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Does the thought of giving an important presentation breed butterflies in your stomach? We believe that you can’t entirely eliminate them - but you can get them to fly in formation. Making a speech or delivering a presentation to any audience requires skill, professionalism and confidence. We know exactly how to inspire you with fresh confidence and enhance your performance.

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If you need to address an audience whether after dinner, in a committee room, at a large company meeting or at a conference, you’ll want to make an impact. We can help you build confidence and get an important message across.

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Meetings are the most appropriate forum to exchange information and ideas in an interactive manner. They play a crucial role within the organisational decision making structure. However, if not managed effectively, meetings can easily deteriorate into unproductive and costly exercises that benefit no-one.

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This programme is useful for anyone who has to digest a lot of written information on a daily basis. It will enable you to read incoming material at a faster pace and also retain information more easily.

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This programme is full of practical ideas and techniques, designed to help you recognise and deal with stress. Ideal for anyone who feels under pressure, or who works in a stressful environment. It can also be useful for managers, to help them understand more about his increasingly common symptom of today’s workplace.

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“I don’t have time” is a regular complaint. By defining priorities and learning how to say “no” effectively, you will do more than increase your competence: you will enjoy higher job satisfaction, reduced stress and boost your ability to rise above day-to-day events.

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TA was founded by Eric Berne in the 1950s and 1960s and has been evolving ever since. It is now a well-established approach offering a range of models that can be used to explain communication and relationships. These models can help identify what goes wrong in communication and how to interact for a better outcome.

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We offer a positive and engaging programme style. You will acquire strategies and techniques that are easy to use, difficult to forget and proven to produce results.