Introduction
While peace and harmony in the workplace is something we all strive for, it is inevitable there will occasionally be conflict. Industrial tribunals are costly, time consuming and debilitating for both the organisation and the individual.

Whether disagreements end amicably or at the doors of an employment tribunal depends in no small measure on how they are handled initially.

Typical Objectives:

	Understanding how to conduct hearings professionally
	Enhancing the professionalism of the team and the organisation making it a better place to work
	Preventing problems escalating
	Ensuring that hearings are conducted fairly to enable just decisions to be made
	Decreasing the possibility of successful tribunal claims
	Enabling managers to deal more effectively with stressful situations

Sample Programme
This course uses examples to demonstrate when the process should be instigated, together with the appropriate methods to effectively manage the Discipline & Grievance process. It particularly explains how to avoid the final course of action - the Industrial Tribunal.

Outline

	Welcome and introduction
	Identifying when the statutory dispute resolution procedures should apply and deal confidently with them
	Recognising the differences between conduct and capability issues and dealing with each effectively
	Understanding the disciplinary sanctions available and when each is appropriate
	Developing interview skills and the importance of recording information
	Deciding how to proceed when an employee raises a grievance during the disciplinary procedure.
	Applying the Knowledge: Case studies and action planning

Activities to consider:

	Emotional Intelligence
	Facilitation Skills
	HR for Non-HR Managers
	Managing Conflict
	Performance Coaching

Satisfaction
Rating
2007

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