Introduction
Increasing employment law and greater regulations mean managers need to be able to handle key Human Resources (HR) activities effectively. Line managers require HR expertise and knowledge if they are to avoid pitfalls.

Typical Objectives:

	Enabling you to demystify the key personal and HR concepts
	Identifying clearly the manager's HR role and responsibilities
	Being authoritative when necessary and dealing with poor performance
	Knowing your role in discipline and grievance cases
	Managing absence effectively, including paternity and maternity leave
	Learning practical tools to dynamic team development
	Dealing with essential HR issues: from interviewing to terminating contracts

Sample Programme
This programme introduces your managers to subjects such as recruitment, conducting appraisals, disciplinary and grievance procedures and the current legal framework in which they must operate to carry out their role confidently, correctly and effectively.

Outline

	Welcome and introduction
	Recruitment and Selection Interviews - What questions cannot be asked and how to avoid making promises
	Induction - Ensuring a good start by taking responsibility for new recruits once the induction period is over
	Appraisal System - Interview skills and how to avoid this meeting turning into an arena for sorting out pay or disciplinary issues
	Performance Management - Exploring appropriate discussions on performance, aspirations, and growth targets
	Disciplinary and Grievance Procedures - How to recognise when either of these scenarios is becoming a possibility and taking positive steps to avoid the necessity for formal action
	Understanding Legal Requirements - Harassment: race, sex and disability, health and safety of work
	Applying the Knowledge: Case studies and role play

Activities to consider:

	Absence Management
	Appraisal Skills
	Conflict Management
	Discipline & Grievance

Satisfaction
Rating
2007

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