Introduction
Organisations are recognising the growing importance of effective supplier management. Normally specialist procurement, legal and risk assessment functions are involved in the setting up of formal contracts with key suppliers. However, the management of the contract is increasingly becoming the responsibility of the functional manager.

Typical Objectives:

	Understanding the duties and responsibilities of the supplier management
	Working with the supplier on the SLA (Service Level Agreement) and KPI's (Key Performance Indicators)
	Leading and managing in the context of an external / outsource supplier
	How to develop the supplier relationship, organising and managing supplier reviews
	Developing supplier performance and managing supplier performance issues

Sample Programme
Increasingly, line managers, used to managing in house teams, find they have a contract manager role, with responsibilities for managing external suppliers.

The extent to which suppliers and contractors are managed depends on the type of relationship you choose to develop. Our programmes also look at other aspects of supplier management such as change management, process improvement and influencing skills.

Outline

There is no set agenda, as each situation is different dependant upon your supplier portfolio and relationship objectives. Our specialist works with you to research, design and deliver the most appropriate programme for your team.

Activities to consider:

	Assertiveness
	Diploma in Business Competence
	Influencing Skills
	Negotiation

Satisfaction
Rating
2007

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Return on Investment