Introduction
Today, achieving results through others has never been more critical.

This programme is designed to help you develop a clear understanding of the importance and power of working effectively with people. Interpersonal skills are critical management success factors that enable leaders to translate intentions into actions and actions into results.

Typical Objectives:

	Developing a simple and effective vision to unite your team, organisation or project staff
	Understanding and making the most of your interpersonal communication style
	Know how to determine expectations and to apply simple tools to prioritizing and managing them
	Getting the best from people by understanding and applying proven motivation factors
	Applying the stages of effective delegation
	Managing performance by setting appropriate metrics
	Managing the most important person – yourself

Sample Programme
You will discover what style of leader you are by using a leadership profile and identify any potential areas for improvement.

You will learn strategies, skills and tools for fostering positive and productive working relationships, and will be provided with a practical action framework for you to implement module content in the work environment.

Outline

	Welcome and introductions
	Understanding and making the most of your leadership style
	Appreciating EI (emotional intelligence) and its role in interpersonal effectiveness
	Exploring the fundamental principles for dealing with people effectively
	Developing skills for engaging and involving people; directing and focusing people; and for tactfully saying no and setting limits
	Building conflict management and resolution skills
	Examining are the teams you lead and discussing ways of improving the dynamics

Activities to consider:

	Manage & Improve Performance
	Leading High Performance Teams
	Performance Coaching

Satisfaction
Rating
2007

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Return on Investment