Introduction
Knowledge management is about capturing, creating, distilling, sharing and using know-how. The purpose of knowledge management is to harness, develop and direct the expertise of the organisation and to apply it effectively to achieve strategic objectives. Its purpose is also to encourage learning and innovation as sources of added value.

We can help managers deal with the emotional aspects of sharing/noting/using a new Knowledge Management system.

Typical Objectives:

	Defining what Knowledge Management means for your organisation
	Communicating a strategy that describes what needs to be done, says what needs to be accomplished and has a timeline
	Managing the relationship with your executive sponsor, a crucial success factor for a your programme
	Generating people’s desire to give and receive knowledge

Sample Programme
Knowledge is now a key part of an organisation’s capital. The challenge is to get the right knowledge to the appropriate individuals on time. Equally important is the need to keep project teams abreast of any changes generated by organisation strategy, in a way that makes sense to each team.

Outline

	Welcome and introduction
	Reinforcing leadership style, which challenges and encourages learning and sharing
	Encouraging the right behaviours: that acknowledge strengths, involve active listening, challenge the status quo, develop relationships and build trust
	Taking the time to understand each other, developing shared beliefs and a common vision
	Building facilitation skills to enable people to find their own solutions
	Developing good change management capabilities
	Exploring collaborative working and learning together from shared experiences
	Action planning

Activities to consider:

	Communication Strategy
	Innovation & Learning
	Leading Change
	Winning Hearts & Minds

Satisfaction
Rating
2007

Download our paper
Return on Investment