Introduction
Setting objectives and performance management can be a daunting and challenging prospect for managers. However, managers can quickly acquire new skills and confidence to become more effective in developing, supporting, coaching and managing the performance of both teams and individuals.

Typical Objectives:

	Understanding the link between effective performance management and organisation results
	Setting and communicating appropriate performance standards and competencies
	Monitoring and measuring performance against agreed goals
	Recognising when to give formal and informal motivational feedback
	Planning regular appraisal meetings, to Identify and satisfy skills gaps
	Confidently dealing with difficult performance issues and turn them around to positive development tasks

Sample Programme
The programme covers how to manage the performance of staff through setting clear objectives and goals, reviews and appraisals and on the job feedback. By exploring realistic scenarios, you will learn to analyse your own management style and adapt your practices to make a difference to your team.

Outline

	Welcome and introduction
	Defining performance management - what it is and the why it matters
	Exploring your role as a performance manager and coach – how to get the best from others
	Setting clear individual and team objectives and explaining the cascade of objectives throughout the organisation
	Defining and agreeing standards of behavioural performance- not just 'what staff do' but 'how' they go about it
	Practical approaches for managing the differing performance types i.e. the top performer, the inductee and the poor performer
	What to do when the performance plan doesn’t work - handling difficult people in a fair and confident manner
	Action planning

Activities to consider:

	Achieving Results through People
	Appraisal Skills
	Performance Coaching

Satisfaction
Rating
2007

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Return on Investment