Introduction
Every business needs a constant flow of new customers to thrive, but there’s often something that gets in the way. New recruits have it, experienced salespeople have it and sales managers often pass it along. If you have call reluctance, you're not just wasting time, you're losing money. Call reluctance can reduce a salesperson's knowledge, skills, abilities, and talents to a level at which they are almost useless

Typical Objectives:

	Overcoming your cold calling nerves
	Keeping motivated no matter what
	Learning how to play the numbers game
	Increasing your ratio of successful calls by testing and measurement
	Creating a positive first impression with a powerful opening line
	Overcoming obstacles and objections
	Developing techniques and strategies to become a first class cold caller

Sample Programme
This programme is specifically designed to help you become more effective at initiating and introducing yourself to prospective customers. It teaches concepts and introduces tools for staying focused and learning how to handle one’s emotions. We will provide you with step by step methods for enjoying the experience of following up leads and converting them into prospects.

Outline

	Welcome and introductions
	Diagnosing call reluctance, or one’s emotional hesitation to prospect
	Using peer coaching to prevent call reluctance spreading from one person to another within your team
	Developing proven techniques for countering call reluctance
	Picking yourself up after a difficult call
	Action planning to apply the techniques learned to overcome call reluctance

Activities to consider:

	Influencing Skills
	NLP for Sales Teams
	Selling over the Telephone

Satisfaction
Rating
2007

Download our paper
Return on Investment